Refund Policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be:
• Unused and in the same condition as received
• In its original packaging
• Accompanied by proof of purchase
To start a return, please contact us at aclj0104@gmail.com with your order number and reason for return.
Return Shipping
• Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
• Return shipping costs are non-refundable.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
Damages & Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
• Pet food, treats, or consumable items
• Hygiene-related or chew items that have been used
• Final sale items
• Gift cards
If you are unsure whether your item is eligible, please contact us before returning it.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please return the original item (if eligible), and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since refund approval, please contact us at aclj0104@gmail.com.